FAQ

Frequently Asked Questions

1. How long does shipping take?

Most orders are delivered within 5–10 business days depending on your location.

2. Do you offer free shipping?

No

3. How can I track my order?

Once your order is shipped, you'll receive a tracking number via email.

4. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay (depending on availability).

5. Can I return my order?

Yes. We offer a 30-day return policy for eligible items. Please check our Return & Refund Policy for details.

6. What if my product arrives damaged?

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund.

7. Can I cancel my order?

Orders can be cancelled within 12 hours of purchase. Once processing begins, cancellation may not be possible.

8. How do I contact customer support?

You can reach us anytime through our Contact Us page or by email. We aim to respond within 24 hours.

9. Are your products high quality?

Yes. Every product is carefully selected based on quality, customer demand, and reliability before being added to our store.

10. Do you sell trending products?

Absolutely! ACTIVE PLUSE specializes in carefully selected trending and innovative products designed to make everyday life easier and smarter.